FAQs

Q?

Where can I park my car?

A.

You can park it on the street.

Q?

What is the distance between Alive 3D Art Gallery & Wild West Cowboy?

A.

It is just 2 minutes walk.

Q?

Am I allowed to bring pets in?

A.

No.

Q?

Am I allowed to take photos in Wild West Cowboy?

A.

Yes. You can take pictures within the building. However, you cannot take photos while playing Awake.

Q?

Is smoking allowed?

A.

No.

Q?

How and where can I buy a ticket?

A.

You can buy a ticket when you arrive. For group tickets, please contact our sales department.

Q?

Can I buy the ticket in advance?

A.

Yes.

Q?

Can I make my booking through telephone?

A.

You do not have to book a ticket. We have enough space for you.

Q?

Can I leave and re-enter the building?

A.

Yes. As long as you have your wristband with you.

Q?

My children are still very young. Should I buy tickets for them?

A.

A child who is above 90cm and below 12 years old will require a child ticket.

Q?

Can I enjoy Senior Citizen rate?

A.

Senior Citizen rates are applicable to those who are 60 years old and above. Verification process on I/C is required.

Q?

After I have entered the Wild West Cowboy, am I entitled to enjoy all the indoor rides and games?

A.

Yes. You can enjoy most of the rides and games, except those games with prize rewards. There are some rides are restricted by age and height too.